Upstate HomeCare is committed to providing the highest quality of care for every patient across New York State. We strive to provide the best care and equipment while partnering with doctors to reach every patient’s best outcome in the comfort of their own home. We are the best for getting better.
Our Mission
Company Profile
Upstate HomeCare opened its doors in Utica, NY, as a home medical equipment and oxygen provider in 1985. Since then, Upstate HomeCare has developed into a leading regional provider of Home Infusion, Specialty Pharmacy, Enteral, CPAP/BiPAP and Respiratory Therapy Services.
Our Service
At Upstate HomeCare, we strive to continuously provide:
- High-quality services and products
- Safe, appropriate and cost-effective care
- Positive patient outcomes
- Complete patient satisfaction
We serve the entire age spectrum, from infants to adults, in all lines of our business. All clinical staff are licensed in their field of expertise and possess additional work experience, education, and/or certifications, which qualify them to practice in this highly specialized environment.
24/7 Support across New York state
Upstate HomeCare provides all patients, regardless of the service or product they are receiving, access to on-call personnel consisting of drivers/technicians, nurses, respiratory therapists, pharmacists and administrators, 24 hours a day, seven days a week, in each of our locations and services areas.
We serve a very diverse geographic area in both size and setting. We service patients in remote and rural areas as well as urban and densely populated cities. We adapt our services to the needs of the patient by viewing each patient as an individual with specific needs. We also evaluate a patient’s suitability for home equipment/therapy services based in part on a patient’s level of caregiver support, whether from family or private sources.
Our branch locations are in the following areas:
- Albany
- Buffalo
- Clinton
- Rochester
- Syracuse
- Binghamton
- Elmsford
- Bronx
- Roslyn Heights
Accreditation & Policies
Upstate HomeCare’s foundation is built on its policies and procedures. Our policies & procedures incorporate and draw from standards set forth by the State Department of Health, ACHC (Accreditation Commission for Health Care), State Board of Pharmacy, National Home Infusion Association, New York Medical Equipment Providers, American Association for Homecare, Centers for Medicare and Medicaid Services, and other regulatory and clinical best practices.
All the services we provide are carried out in accordance with Federal, State and local laws and established regulatory guidelines as dictated by the New York State Board of Pharmacy, New York State Department of Health, New York State Nurse Practice Act, professional associations and established standards of care.
Upstate HomeCare is accredited by the Accreditation Commission for Health Care (ACHC) for compliance with a comprehensive set of standards. ACHC is a third-party accreditation organization that has developed the highest national standards that providers are measured against in order to illustrate their ability to effectively and efficiently deliver quality healthcare products and services to consumers.
Accreditation requires healthcare organizations to demonstrate compliance with specific quality and process standards. By choosing a healthcare provider that has achieved ACHC accreditation, you can take comfort in knowing that you will receive the highest quality of care.