We are the local leaders in Sleep & Respiratory therapies. Our highly skilled Respiratory representatives work one-on-one with patients to provide the highest quality of care to help you get back to a good night’s rest.

Frequently Asked Questions

I have questions about my therapy. Who do I call?

Call your Respiratory Representative at 877.2860.0800 and dial the following extension:

Clinton/Utica area: 6013

Syracuse area: 6014

Rochester area: 6012

Buffalo area: 6015

If you leave a voicemail, a representative will call you back within 24-48 business hours.

I have a problem with my CPAP machine.

Call your Respiratory Representative at 877.2860.0800 and dial the following extension:

Clinton/Utica area: 6013

Syracuse area: 6014

Rochester area: 6012

Buffalo area: 6015

If you leave a voicemail, a representative will call you back within 24-48 business hours.

Mask issues—leaking, broken, not fitting properly, need different mask?

Call your Respiratory Representative at 877.2860.0800 and dial the following extension:

Clinton/Utica area: 6013

Syracuse area: 6014

Rochester area: 6012

Buffalo area: 6015

If you leave a voicemail, a representative will call you back within 24-48 business hours.

I am really struggling with compliance!

Call our Sleep Solutions department at 866.441.0873 and select Option 2 to speak to a compliance representative.

I have a question about my bill.

Call our billing department at 877.286.0800 and enter extension 6061. This will place you in a call queue. Please be patient as we often encounter a high call volume.

Please keep in mind the billing office hours are Monday-Friday, 830AM-430PM. You may leave a voicemail and a representative will return your call within 24-48 business hours.

I have a question about my insurance coverage.

Call our billing department at 877.286.0800 and enter extension 6061. This will place you in a call queue. Please be patient as we often encounter a high call volume.

Please keep in mind the billing office hours are Monday-Friday, 830AM-430PM. You may leave a voicemail and a representative will return your call within 24-48 business hours.

I need to order supplies or have a question about recent supply order.

Call our Sleep Solutions department at 866.441.0873. Select option 1 to speak to one of our resupply representatives.

I have another question.

Contact Us

Patient Education Tools

Learn what to expect when you begin PAP therapy. Find educational tools and videos here.

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Patient Resource Links

Find support groups and learn more about the manufacturers of our enteral pumps and formulas.

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PAP Resupply

Need to reorder supplies, have questions about a supply order or more, find it here.

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