November 24, 2021

Earlier this year, Upstate HomeCare’s computer network was attacked by an unauthorized third-party that deployed ransomware within our network. We immediately commenced an investigation, which was led by cybersecurity experts. On November 4, 2021, we discovered that the attackers had stolen some of our documents and posted them to its site on the dark web. These documents contained personally identifying and protected health information of some of our patients, employees and beneficiaries of some of our benefit plans and programs.

The following data types were involved in this incident: name, date of birth, address, telephone number, email address, driver’s license number, banking information, social security number, treatment information, prescription information, provider name, patient ID, Medicare/Medicaid number, and health insurance information. Please note that the exposed documents only contained a few of these data elements for many of the affected persons.

Since learning of this incident, Upstate HomeCare immediately reviewed its internal security systems and took steps to ensure that the security measures and procedures already in place were strengthened to further safeguard against future incidents. We also deployed a more robust system monitoring software and other resources to better secure and monitor our network.

Affected individuals should remain vigilant to prevent misuse of their personal information, consider monitoring their financial statements and reporting any suspicious activity, and consider using the identity monitoring services that Upstate HomeCare is offering to all potentially affected individuals at no cost. Affected individuals with questions or concerns should call our incident hotline at 1-855-981-0125, 8:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday.

Upstate HomeCare takes the protection and proper use of protected health and personal information seriously. We are committed to patient privacy and safeguarding protected health and personal information.

Upstate HomeCare logo The Best for Getting Better slogan

Facebook Icon Google+ Icon LinkedIn Icon